Lloyd Ltd is absolutely committed to respecting and protecting your personal data whilst it is in our care. We collect your personal information because it helps us to understand your needs and guides the way in which we interact and communicate with you about our products and services both now and in the future. We have strict policies and procedures in place to protect your data when we acquire it, when we process it in order to provide you with the services you have requested or, where you have given us your permission to do so, to send you information that we think you’ll find interesting, and thereafter when we store your data on our secure servers.
We will normally process your data strictly in accordance with the EU General Data Protection Regulation (EU) 2016/679) (“GDPR”) under our chosen lawful reason of legitimate interests which means we will only use it for the purposes for which it was collected. For the purpose of the GDPR we are the data controller of information provided through our Site/locations. Our Data Controller Registration is Z6722541.See More
We will normally use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Under some circumstances we may process your personal information under a different lawful reason:
We may process your personal information to comply with our legal requirements (for example to register your car with the DVLA)
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall and we need to tell you about it.
We will only process your personal information to contact you with direct marketing material from time to time about promotions, events, products, services or information which we feel are relevant to your needs and may be of interest to you where you have given us your consent to do so.
You can withdraw your consent at any time by contacting us on the details provided.
We may share your data with other group companies, our Franchise partners and other associate companies only within the UK to fulfil the requirements of your purchase or services both now and in the future. We may pass your data to an organisation who may contact you to assist in statistical analysis but will not divulge it to any other organisation unless we are obliged to disclose your data by law. You will be informed at point of sale as to who we will share your data with. This will depend on the actual product or service purchased.See More
We do not sell your information to third parties. However we will from time to time disclose your information to our franchisors and third party suppliers relevant to the products and services you have purchased so they may supply the relevant product or service to you.
We take steps to ensure that any third-party suppliers or franchisor who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service they are undertaking for you.
Our servers are protected using HTTP and SSL technology, so whilst your data is in our care we know it’s as secure as it can be. We will minimise your data to eliminate any unnecessary duplication and we always ensure that the privacy of your information is paramount when designing new systems for data processing. Our staff are trained in data security, and our policies and procedures help them to understand what is required under their obligations to us, and their responsibilities under the Data Protection Act 2018 and other policy legislation.
Your data will be kept for the length of time specified by whichever current regulation applies to each category after which it will be deleted. We will restrict the length of time any sensitive personal data is held by us to that required for its initial use only. It will be deleted immediately thereafter.See More
We do not retain personal information for longer than is necessary.
If we have a relationship with you (e.g. you are a customer), we hold your personal information normally for 6 years from the date our relationship ends.( 10 years for product liability) We hold your personal information for this period to establish, bring or defend legal claims. Our relationship may end for a number of reasons including where the vehicle warranty expires or we have been made aware that you no longer drive that vehicle.
Where we have obtained your personal information following a request for information, test drive, brochure, quotation or any other information on any of our retailed products or services, we hold your personal information for a maximum of three years from the date we collect that information, unless during that period we form a relationship with you e.g. You purchase or lease a vehicle. We hold your personal information for this period to give us an opportunity to form a relationship with you.
The only exceptions to the periods mentioned above are where:
We are always happy to continue to tell you what personal information of yours we hold on an informal basis as we have always done in the past and to update it accordingly. However, under the General Data Protection Regulation you may formally ask to see what personal data of yours we hold by means of a Subject Access Request and have the formal rights of rectification and under some circumstances the rights to erasure, to restrict and object to the processing. You will also have the rights to information about any automatic processing. You may exercise these rights or ask any questions regarding our data protection policy by contacting the Data protection Officer at DPO@lloydgroup.co.uk and of course you have the right to complain to the UK regulatory body the Information Commissioners’ Office who you can find at https://ico.org.uk/concerns/ Notwithstanding this, we welcome any input you care to give us in the course of our normal business transactions about changes to your personal data and we will incorporate them into our records straight away.See More
You have a number of rights in relation to your personal information under data protection law. In relation to most rights we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases we will respond to you within 30 days after we have received any request (including any identification documents requested.) There will normally not be any charge for this.
You have the right to:
You may formally exercise the above rights and /or manage your information by contacting us using the details below:
Post: Lloyd Ltd, Kingstown Broadway, Carlisle CA3 0EF, UK
Phone: 01228 517000
If you have any specific data protection concerns or a complaint, you can address it to our Data Protection Team at DPO@lloydgroup.co.uk
If you are unhappy, you have the right to lodge a complaint with The Information Commissioner’s office whose contact details are:
Information Commissioner’s Office
Call: 0303 123 1113
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How cookies are used on this site and what information is collected. Session Cookies are used:
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To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
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The information includes the following:
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We may use "pixel tags," which are small graphic files that allow us to monitor the use of our websites. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL (Uniform Resource Locator) of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, we may use "format sensing" technology, which allows pixel tags to let us know whether you received and opened our e-mail.
Lloyd Ltd takes the utmost care to protect and secure your personal data always when it is in our possession. We only lawfully collect it, process it and share it with other organisations strictly for the purpose for which it was obtained. We will tell you what data we collect, why we process it and who we share it with and why. We will always do this with the greatest transparency possible and grant you your individual rights under the GDPR without hesitation. We will never divulge your data to any other organisation unless we are obliged to disclose your data by law. We will only hold your personal data for the periods defined by current regulations and will delete it immediately afterwards. We will always ask for your consent to send you marketing materials and always give you the option to opt out on every occasion. You can have the confidence to trust us to look after your personal data safely as you can have the confidence to trust us to look after your machinery needs safely.